PRIVACY POLICY

Last updated: 5 August 2026

This Privacy Policy explains how Zendio ("Zendio", "we", "us" or "our") collects, holds, uses and shares personal information when you visit https://zendiostore.com, place an order, contact us, subscribe to marketing or otherwise interact with us.

We aim to handle personal information consistently with applicable privacy laws, including the Australian Privacy Act 1988 and the Australian Privacy Principles where they apply to us.

Personal information we collect

Depending on how you interact with Zendio, we may collect:

• your name, email address, telephone number, billing address and delivery address;

• order information, including the products you purchase, order value, payment status, delivery details, returns and customer-service history;

• payment-related information. Payments are processed by third-party payment providers. Zendio does not normally receive or store your complete card number;

• account details, if customer accounts are available;

• messages, reviews, survey responses and other information you provide to us;

• device and online activity information, including your IP address, browser type, device identifiers, pages viewed, referral source, shopping-cart activity and interactions with our website or advertisements;

• marketing preferences and consent records; and

• information used to detect fraud, misuse, security threats or unlawful activity.

If you provide personal information about another person, such as the recipient of a gift, you confirm that you are authorised to provide it for the relevant purpose.

How we collect personal information

We collect information directly from you when you browse our website, place an order, contact us, submit a review or subscribe to marketing. We may also receive information from service providers and partners, including Shopify, payment processors, delivery providers, fraud-prevention providers, analytics providers and advertising platforms.

We use cookies, pixels and similar technologies to operate the website, remember preferences, understand website use, measure campaigns and, where permitted, personalise advertising. You can control some cookies through your browser or any consent controls available on our website. Blocking certain cookies may affect website functionality.

How we use personal information

We may use personal information to:

• process payments, fulfil orders and provide delivery updates;

• provide customer support and manage cancellations, returns, refunds and disputes;

• operate, secure, troubleshoot and improve our website and services;

• maintain business, tax and transaction records;

• detect and prevent fraud, unauthorised transactions and other harmful activity;

• send service communications relating to an order or account;

• send marketing where we have consent or are otherwise permitted by law;

• measure advertising and understand how customers use our website;

• personalise content or offers, where permitted;

• enforce our terms and protect our legal rights; and

• comply with legal, regulatory and lawful government requirements.

We collect and handle personal information only where it is reasonably necessary for our activities, with your consent, for a purpose you would reasonably expect, or where otherwise permitted or required by law.

Marketing communications

We may send promotional emails or SMS messages where you have consented or where the law otherwise permits us to do so. Marketing messages will identify Zendio and provide a clear way to unsubscribe.

You can opt out at any time by using the unsubscribe link, replying STOP where available, or emailing info@zendiostore.com. We will process unsubscribe requests within the period required by law. You may still receive non-promotional messages that are necessary to process or service an order.

How we share personal information

We may share relevant personal information with trusted parties that help us operate Zendio, including:

• Shopify and website-hosting or ecommerce service providers;

• payment processors, banks and fraud-prevention providers;

• suppliers, warehouses, fulfilment partners, carriers and delivery providers;

• customer-support, email, SMS and communications providers;

• analytics, cookie and advertising platforms, subject to applicable consent requirements;

• IT, security, cloud-storage and data-hosting providers;

• accountants, insurers, legal advisers and other professional advisers;

• a genuine purchaser or successor in connection with a sale, merger or restructuring of the business, subject to appropriate confidentiality and legal safeguards; and

• courts, regulators, law-enforcement bodies or other parties where disclosure is required or authorised by law, or reasonably necessary to protect rights, safety and security.

We provide suppliers and fulfilment partners only with information reasonably necessary to process and deliver your order. We do not authorise them to use it for their own unrelated marketing.

Overseas processing and disclosure

Zendio uses international ecommerce, technology, payment and fulfilment services. Personal information may therefore be processed or stored outside Australia. These locations may include Australia, the Netherlands, China, Canada, the United States and other countries in which our service providers operate.

Privacy protections in another country may differ from those in Australia. Where required by applicable law, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable privacy requirements. You may email info@zendiostore.com if you would like more information about overseas processing relevant to your order.

Automated tools and fraud screening

We and our service providers may use automated tools to identify transactions that may involve fraud, misuse or security risks. A flagged transaction may be reviewed, paused or cancelled where there are reasonable grounds to do so. If we cancel an order after taking payment, we will refund that payment. You may contact us if you believe a fraud-screening outcome was incorrect.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, preventing fraud, resolving disputes and meeting legal, accounting and tax obligations. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to lawful retention requirements and secure backup cycles.

Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. No online system can be guaranteed to be completely secure.

If a data breach occurs, we will assess and respond to it in accordance with applicable law, including any notification obligations that apply to us.

Access, correction and deletion requests

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. You may also ask us to delete certain personal information.

Email your request to info@zendiostore.com and provide enough information for us to verify your identity and action the request. We will respond within a reasonable period. We may retain information where necessary to complete a transaction, keep required business records, prevent fraud, resolve disputes or comply with law.

In some circumstances, the law may permit or require us to refuse access or deletion. If so, we will explain the reason where legally permitted and tell you about available complaint options.

Privacy complaints

If you believe we have mishandled your personal information, email info@zendiostore.com with details of your concern. We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or another privacy regulator with jurisdiction over the matter. Information about the OAIC is available at https://www.oaic.gov.au.

Children

Our website is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information directly from children who cannot legally consent to its collection. Please contact us if you believe a child has provided personal information without appropriate permission.

Third-party links

Our website may contain links to websites operated by third parties. Their privacy practices are governed by their own policies. Zendio is not responsible for third-party websites that we do not control.

Changes to this policy

We may update this Privacy Policy when our information-handling practices or legal obligations change. The updated version will be posted on this page with a revised "Last updated" date. We will communicate material changes where required by law.

Contact us

For privacy questions, requests or complaints, email info@zendiostore.com.